Terms and Conditions

1) INTRODUCTION
We appreciate your visit to our online store, located at https://lentech.co.uk, owned and operated by LENTECH-EAST.
By exploring our website, you indicate your acceptance of the following terms and conditions. Please note that these terms and conditions may be updated without prior notice; therefore, we advise reviewing them regularly. Your use of our website confirms that you have read, understood, and agreed to these terms, which encompass our Privacy Policy as a vital part of this agreement. Should you disagree with any of these terms, we kindly ask you to refrain from using our website.
2) DEFINITIONS
• "Agreement" encompasses the comprehensive set of terms and conditions, which includes the Privacy Policy and supplementary documents provided by the Website.
• "Product" or "Item" pertains to the merchandise available for purchase on the website.
• "Service" or "Services" encompasses the various offerings available on the website, such as placing an order or submitting a customer review.
• "User," "You," and "your" denote individuals who access or utilize our services.
• "Customer" refers to users who access the website and complete purchases by making payments for the available products.
• "We," "us," and "our" signify LENTECH-EAST, the entity operating the website.
• "Website" includes "https://lentech.co.uk" and any potential future iterations or affiliated websites.
• "Customer Account" signifies an electronic account established by the customer for the purpose of procuring products offered on the website.
3) INTERPRETATION
• The terms, whether in singular or plural form, and the term "includes," should be construed to encompass both singular and plural, and "includes" should be interpreted as "comprehensive" without restrictions.
• Words indicating a specific gender should be construed to encompass all genders.
• References to laws, ordinances, or statutes also encompass all regulations, instruments, and any current compilations, modifications, re-enactments, or replacements.
• The headings, bold typeface, and italics (if utilized) are purely for convenience and do not constrain or impact the meaning or interpretation of the terms in this Agreement.
4) INTRODUCTION AND SCOPE
• Scope. These Terms are relevant to your use of the Website and its Services. Any third-party products or services are governed by their respective terms and are not controlled by these Terms, unless explicitly specified otherwise.

• Eligibility: To access particular Services provided on the Website, you must be at least 16 years old and should not have faced prior suspension or expulsion from our system for any reason.

• Electronic Communication: When you access this Website or transmit electronic communications to us from your computer or mobile device, you are consenting to engage in electronic communication with us. Furthermore, you agree to receive electronic communications from us in a similar format, and you have the option to retain copies of these communications for your own records.
5) SERVICES
Lentech.co.uk is your trusted partner in technology solutions! Based in Nottingham, we are a dedicated team of tech enthusiasts passionate about providing high-quality electronics and gadgets to meet your needs, whether you're a professional, a student, or simply a tech-savvy individual.
At Lentech, our mission is simple: to make the latest technology accessible to everyone. We believe in offering a wide range of products, from brand-new laptops and smartphones to refurbished computers and gadgets, ensuring that you can find the perfect solution at the right price.
6) MODIFICATIONS TO THE SERVICE
We reserve the right to modify, adjust, or revise the terms and conditions as necessary. In the event of any changes, an updated version of the terms will be accessible on our website, and notifications regarding these revisions will be sent to you. Your continued use of the website after these changes have been posted will indicate your acknowledgment and agreement to the revised terms.
7) ACCOUNT
To access certain features on our website, registering an account and providing specific details to create a user ID and password may be necessary. By initiating the account setup process, you confirm the accuracy and currency of the information provided. The security of your account, encompassing your registration details, username, password, and any associated billing information, is entirely your responsibility. You are accountable for any authorized or unauthorized use of your account. In case of any security breaches or unauthorized activities, it's crucial to notify us immediately. We reserve the right to suspend or terminate your account credentials at our discretion, with or without prior notice.
8) REFURBISHED QUALITY GUARANTEE
At Lentech.co.uk, we are committed to delivering high-quality refurbished (preloved) laptops and computers that you can trust. Each device undergoes a thorough 21-point inspection process to ensure it meets our rigorous performance and quality standards. This inspection covers all aspects of the hardware and software, including the functionality of the processor, memory, storage, and display.
We also address any cosmetic issues, ensuring that the devices are free from significant damage and look as close to new as possible. To give you added peace of mind, all refurbished products come with a 6-month warranty, covering any potential issues that might arise during normal use. This guarantee ensures that you receive a reliable, fully functional device that meets your needs at a fraction of the cost of a new one.
9) EXPERT TECHNICAL SUPPORT
We understand that navigating new gadgets can sometimes be challenging. That's why Lentech.co.uk provides access to expert technical support to assist you every step of the way. Whether you have questions about setup, troubleshooting, or optimizing your device's performance, our dedicated support team is here to help. You can reach out to us via live chat or email, receiving prompt and reliable assistance tailored to your specific needs. Our goal is to ensure that your experience with our products is seamless and satisfying, backed by knowledgeable guidance and personalized support.
10) ORDERING AND PAYMENT
• Order Placement: Customers can place orders on the Lentech.co.uk website by selecting desired items, adding them to the cart, and proceeding to checkout. Ensure that all order details, including item specifications, quantities, and shipping information, are accurate before confirming the purchase.
• Payment Methods: Lentech.co.uk accepts various payment methods, including credit/debit cards, digital wallets, and other secure online payment options. Payment details are processed through a secure payment gateway to protect customer information and ensure a safe transaction.
• Pricing and Taxes: Product prices displayed on our website are inclusive of applicable taxes. Shipping costs, if any, are calculated separately and added to the total order amount at checkout. Prices are subject to change without prior notice, but any changes will not affect orders already placed.
• Payment Security: Lentech-East prioritizes the security of our customers' payment information. Our website employs industry-standard encryption protocols to safeguard all payment transactions, ensuring a secure and confidential payment experience.
• Order Confirmation and Tracking: Once the order is processed and shipped, customers receive a confirmation email containing order details and shipment tracking information. Customers can track their orders by entering the provided order number in the "order tracking" section on our website.
• Modification or Cancellation of Orders: Customers can request modifications or cancellations within a specific timeframe before order processing begins. Once an order is processed and shipped, modifications or cancellations cannot be accommodated. For such requests or any inquiries regarding orders, please contact us promptly at Info@lentech.co.uk.
• Contact Information: For any inquiries, concerns, or special requests related to orders and payments, customers can contact us at info@lentech.co.uk. Our customer service team is dedicated to providing assistance and ensuring a positive shopping experience for our valued customers.
11) GENERAL CONDITIONS
• The information provided on our website is not guaranteed to be accurate, complete, valid, or timely.
• Your use of the website is subject to a limited, non-commercial, and personal license in connection with the Service. This license is contingent upon your adherence to all the terms and conditions specified in this Agreement. Any violation of this Agreement will lead to an immediate revocation of the granted license without prior notice.
• Unauthorized reproduction, distribution, display, sale, lease, transmission, creation of derivative works, translation, modification, reverse-engineering, disassembly, decompilation, or exploitation of any part of this Site is strictly prohibited unless you have obtained written permission from www.lentech.co.uk.
• We are not responsible for any errors in printing on the site or the final sale of products. The images displayed on the site may not precisely represent the appearance of the products due to potential variations in color, monitor settings, photo quality, and resolution. Our aim is to provide accurate representations of the products.
12) ECO-FRIENDLY PACKAGING
At Lentech.co.uk, we are deeply committed to sustainability. That's why we have adopted eco-friendly packaging practices for all orders. Our packaging materials are carefully selected to be recyclable, ensuring that they can be easily reused or disposed of in an environmentally responsible manner. By choosing eco-friendly packaging, we aim to minimize our carbon footprint and reduce waste, contributing to a cleaner and healthier planet. This commitment underscores our dedication to sustainable practices throughout every aspect of our operations.
13) SOLAR-POWERED PRODUCT PERFORMANCE
Lentech.co.uk is dedicated to providing solar-powered lights and gadgets that perform reliably in the UK’s diverse weather conditions. Each solar-powered product on our platform is designed to harness and store energy efficiently, ensuring consistent operation even on days with limited sunlight. We offer a performance guarantee that covers the standard operation of these products under typical UK weather conditions.
This guarantee means that the solar-powered devices you purchase from us will continue to function effectively, providing sustainable energy solutions for your home or outdoor spaces. Our commitment to quality ensures that you can confidently invest in eco-friendly technology that aligns with your values and meets your expectations for reliability and performance.
14) GEOGRAPHIC RESTRICTION
We retain the authority to limit or deny access to any service, individual, specific geographic area, or jurisdiction as we consider necessary. We may exercise this right as required. Furthermore, we maintain the prerogative to terminate any service at any given moment. In cases where a service offered on this website is prohibited, any such offer becomes invalid.
15) USER RESPONSIBILITIES
• Your commitment is to utilize the Service and Website exclusively for lawful purposes, adhering to all applicable laws during your use of the Website.
• You are prohibited from utilizing or accessing the Website to gather market research for any competing business.
• It is forbidden to misrepresent or impersonate any person or entity for deceitful or unlawful purposes.
• You are not allowed to access the Website using any device, scraper, or automated methods without obtaining proper authorization.
• If you come across inappropriate content or illegal activities on the Website, you must promptly report them to us.
• Any interference with the normal functioning of the Website or attempts to gain unauthorized access to data, files, or passwords through hacking, data mining, or similar means are strictly prohibited.
• When submitting content to www.lentech.co.uk or third parties, you must not use a false email address or assume a false identity.
• You affirm that your submissions are free from any intellectual property rights infringements, disputes, or third-party claims.
• You are obligated to notify us of any unsuitable content you encounter and to report any content that violates any laws.
• We maintain the right, at our sole discretion, to deny your access to the Website or any service, or any part thereof, without prior notice, and to remove any content.
16) EXCLUSIVE ACCESSORY PARTNERSHIPS
At Lentech.co.uk, we take pride in offering our customers more than just products – we offer exclusive partnerships with leading accessory brands. These partnerships enable us to bring you unique and innovative accessories that you won't find anywhere else. By collaborating closely with top-tier brands, we ensure that our customers have access to premium-quality accessories that complement and enhance their mobile devices. From stylish cases to cutting-edge peripherals, our exclusive partnerships guarantee that you can personalize your device with the latest and most sought-after accessories available in the market today.
17) TRADE-IN AND UPGRADE PROGRAM
Lentech.co.uk is proud to offer a flexible and customer-friendly Trade-In and Upgrade Program, designed to help you get the most value out of your old laptops and computers. Whether you're looking to upgrade to the latest technology or simply want to find a new home for your current device, our trade-in program allows you to exchange your old hardware for credit toward the purchase of a new or refurbished device from our store.
The process is straightforward: start by submitting your device details through our online trade-in portal. Our team will assess the device based on its condition, age, and current market value. Key factors in this evaluation include the functionality of the hardware, the presence of any cosmetic damage, and the overall performance of the device. Once the assessment is complete, we'll offer you a fair trade-in value that can be applied immediately toward your next purchase on Lentech.co.uk. This credit can be used on any product in our store, giving you the flexibility to choose the device that best meets your needs. By participating in our Trade-In and Upgrade Program, you not only receive value for your old device but also contribute to a more sustainable and eco-friendly approach to technology.
18) EXCLUSION OF LIABILITY
By utilizing the website www.lentech.co.uk, you hereby agree that we shall not be held accountable for any indirect damages arising from the use of our products, nor for any delays in deliveries, which may occur, especially during special occasions or events. To avoid such situations, we strongly recommend placing your orders well in advance.
We shall not assume liability for any delays or errors resulting from circumstances beyond our control, such as labor disputes, fires, war, governmental decisions, or disruptions or non-deliveries from our suppliers.
You acknowledge that we do not guarantee the accuracy, completeness, validity, or timeliness of the information provided by us or any third parties. Furthermore, we are not responsible for any materials posted by us or any third party. As such, it is your responsibility to exercise judgment, caution, and common sense when evaluating any potential methods, offers, or information provided by us or any third party.
Under no circumstances shall LENTECH-EAST, its owner, directors, employees, partners, agents, suppliers, or affiliates be held liable for any indirect, incidental, special, consequential, or exemplary damages. This includes, but is not limited to, losses of profits, revenues, usage, goodwill, or other intangible losses. This liability extends to (i) your use or inability to access or use the Service; (ii) any conduct or content of third parties on the Service; and (iii) unauthorized access, use, or alteration of your transmissions or content. This applies regardless of whether the claim is based on warranty, contract, tort (including negligence), or any other legal theory, and regardless of whether we were aware of the possibility of such damages.
19) LIMITED EDITION TECH
At Lentech.co.uk, we recognize that some tech enthusiasts are always on the lookout for exclusive and rare technology products. To cater to these discerning customers, we occasionally offer limited edition or hard-to-find items, including unique color variants, rare models, and special editions of popular gadgets. These products are typically available in very limited quantities, making them highly sought after by collectors and enthusiasts alike.
Due to their exclusive nature, these limited edition items are sold on a strict first-come, first-served basis. Once these products are sold out, they are not restocked, ensuring their rarity and exclusivity. We encourage customers who are interested in these unique offerings to act quickly when they become available to avoid disappointment. By offering limited edition tech, Lentech.co.uk provides a unique opportunity for customers to own distinctive, one-of-a-kind products that stand out from the standard offerings found elsewhere.
20) TYPOGRAPHICAL ERRORS
At Lentech-East, we exert all reasonable efforts to ensure the accuracy of product and pricing information displayed on our website. However, there may be occasions when pricing or typographical errors occur. The price of an item cannot be confirmed until an order is placed.
Should an item be listed with an incorrect price or contain inaccurate information due to pricing or product information errors, we retain the right, at our sole discretion, to decline or annul any orders made for that item. In the event of a mispricing, we may, at our discretion, communicate with you to provide instructions or cancel your order, and we will promptly inform you of such a cancellation.
21) DATA SECURITY AND REFURBISHMENT PROTOCOL
At Lentech.co.uk, we prioritize data security and the integrity of all refurbished laptops and computers we sell. To ensure the complete protection of our customers' privacy, we implement a stringent data-wiping protocol for every device that enters our refurbishment process. This involves a secure, multi-pass erasure procedure that complies with the latest industry standards for data destruction, such as those outlined by the National Institute of Standards and Technology (NIST) and the UK’s Information Commissioner's Office (ICO).
Our data-wiping process ensures that all previous data, including personal files, user accounts, and software, is irretrievably deleted from the device. After the data-wiping is completed, each device undergoes a thorough quality check to confirm that no residual data remains and that the device is ready for its next user. Once the data-wiping is confirmed, we install a clean and secure operating system, optimized for performance and ready for customization by its new owner. This protocol not only protects the privacy of the previous owner but also provides peace of mind to the new user, knowing that they are receiving a device free from any previous data or software issues. At Lentech.co.uk, we are committed to delivering refurbished devices that are as secure and reliable as they are functional.
22) NO RESPONSIBILITY
We disclaim any responsibility for any losses that may arise from factors beyond our control, such as inaccurate or incomplete information provided by you on our website, your inability to access our website at any given time, errors or omissions on our website, or unauthorized access or loss of personal information.
23) THIRD-PARTY LINKS
The Website may feature links to External Sites or third-party websites for your convenience. However, please note that these links should not be interpreted as an endorsement by us of the content found on these External Sites. The content on these External Sites is generated and maintained by third parties, and you should contact the respective site administrators for such External Sites.
We cannot be held accountable for the content provided on External Sites linked from our website, and we do not assert or guarantee the accuracy or completeness of the information available on these External Sites. It's crucial to exercise caution when downloading files from these External Sites to safeguard your computer against viruses and other potentially harmful programs. If you decide to access the linked External Sites, you do so at your own discretion and assume any associated risks.
24) PRE-ORDER OPTION FOR UPCOMING TECHNOLOGY
To stay ahead of the curve, Lentech.co.uk offers a convenient pre-order service for customers eager to get their hands on the latest and most in-demand technology products. This service allows customers to reserve items ahead of their official release, ensuring that they are among the first to receive the newest gadgets as soon as they become available.
When placing a pre-order, customers are required to make a small deposit, which secures their place in the queue for priority shipping. This deposit is fully refundable if the release of the product is delayed by more than 30 days, giving customers the flexibility and security to plan their purchases without the risk of losing their investment. Once the product is released and available for shipping, pre-orders are fulfilled on a priority basis, meaning that customers who pre-order will receive their items before they are made available to the general public.
This pre-order service is especially beneficial for high-demand products that are likely to sell out quickly or have limited availability. By pre-ordering, customers can ensure they do not miss out on the latest technology, while also enjoying the convenience of having their items delivered as soon as they are launched. At Lentech.co.uk, we are dedicated to providing our customers with the best shopping experience, offering early access to the cutting-edge technology they crave.
25) PERSONAL INFORMATION AND PRIVACY POLICY
By visiting or utilizing this Website, you agree to the utilization, storage, and handling of your personal information as stipulated in our Privacy Policy.
26) ERRORS, INACCURACIES, AND OMISSIONS
We have made every effort to ensure the accuracy and completeness of the information presented on this Website. However, we regret any errors or omissions that may have occurred. Please be aware that we cannot offer any warranty or assurance regarding the absence of errors, suitability of the Website for your specific needs, uninterrupted access, rectification of defects, or the absence of viruses or other potentially harmful elements. We do not provide any explicit or implicit warranties, including but not limited to fitness for a particular purpose or accuracy, and we cannot ensure the complete functionality or reliability of the Website.
27) LIMITATION OF LIABILITY
The Website and its services are provided on an "as is" and "as available" basis, without any express or implied warranties. We cannot guarantee the absence of errors, viruses, malware, or other harmful elements on the Website, nor can we assure uninterrupted operation. We explicitly disclaim all warranties, including but not limited to title warranties, merchantability, non-infringement of third-party rights, and fitness for a particular purpose. We shall not be liable for any incidental, consequential, or substantial damages, lost profits, or losses of data or business disruption resulting from the use of, or inability to access and use the Website or its content, even if we have been advised of the possibility of such damages.
The Website may contain technical inaccuracies, typographical errors, or omissions, for which we are not responsible unless required by applicable laws. Please note that information about specific services on the Website may not be available in all locations. We reserve the right to make changes, corrections, or enhancements to the Website at our discretion and without prior notice.
28) COPYRIGHT AND TRADEMARK
The Content available on the Website, encompassing software, text, graphics, images, designs, sound recordings, audiovisual works, and other materials provided by us or third parties, is safeguarded by copyright, trademark, and other applicable laws. Unauthorized utilization of the Content may constitute a breach of these legal provisions. You are solely authorized to employ the Content in accordance with the terms outlined in this Agreement, and no other usage is permissible without our explicit written consent.
In the event that you create a copy of the Content, it is imperative that you retain all copyright and proprietary notices found in the original Content. Transferring, licensing, sublicensing, selling, modifying, or utilizing the Content for any public or commercial purpose, including but not limited to reproducing, displaying, publicly performing, creating derivative works from, distributing, or engaging in any other form of utilization of the Content is expressly forbidden. Furthermore, posting or using the Content on any other website or networked computer environment is strictly prohibited.
Breach of any aspect of this Agreement will result in an automatic termination of your authorization to access and/or employ the Content and the Website, necessitating the immediate destruction of any copies you may have made of the Content. Our trademarks, service marks, and logos exhibited on the Website are our proprietary assets, while other product and service names may belong to third parties. The utilization of Trademarks without our prior written consent for each specific use is forbidden. The Content may not be retransmitted without our explicit written authorization for each distinct instance.
29) INDEMNIFICATION
By accessing or utilizing the Website, you hereby agree to protect, indemnify, and absolve us, along with our officers, directors, employees, successors, licensees, and assigns, from any claims, actions, or demands, which may encompass reasonable legal and accounting fees, stemming from your violation of this Agreement or your improper utilization of the Content or the Website. We will promptly notify you of any such claim, lawsuit, or legal proceeding and will provide assistance, at your expense, in defending against any such claim, lawsuit, or legal proceeding.
Nevertheless, we reserve the prerogative, at your cost, to take on the exclusive defense and management of any matter subject to indemnification pursuant to this section. Furthermore, you consent to cooperate with us in the defense of such matter in any reasonable manner we may request.
30) MISCELLANEOUS
SEVERABILITY
In the event that any provision of these Terms is deemed unenforceable or invalid, such provision shall be limited or eliminated to the minimum extent necessary to ensure that the Terms remain in full force and effect and are enforceable.
TERMINATION
Term. The Services provided to you may be canceled or terminated by us at any time, with or without cause, upon written notice. We shall have no liability to you or any third party due to such termination. Termination of these Terms shall result in the termination of all your Services.
Effect of Termination. Upon termination of these Terms for any reason, or cancellation or expiration of your Services: (a) We will cease providing the Services; (b) you will not be entitled to any refunds or usage fees, or any other fees, pro-rata or otherwise; (c) any fees you owe to us will immediately become due and payable in full, and (d) we may delete your archived data within 30 days. All sections of the Terms that expressly provide for survival, or by their nature should survive, will survive termination of the Terms, including, without limitation, indemnification, warranty disclaimers, and limitations of liability.
ENTIRE AGREEMENT
This Agreement constitutes the entire agreement between the parties hereto concerning the subject matter contained in this Agreement.

GOVERNING LAW AND JUDICIAL RECOURSE
The terms herein shall be governed by and construed under the laws of England and Wales without giving effect to any principles of conflicts of law. The English Courts shall have exclusive jurisdiction over any dispute arising from the use of the Website.

FORCE MAJEURE
We shall have no liability to you, your users, or any third party for any failure to perform our obligations under these Terms if such non-performance arises as a result of an event beyond our reasonable control, including, without limitation, an act of war or terrorism, natural disaster, failure of electricity supply, riot, civil disorder, or civil commotion or other force majeure event.
ARBITRATION
For any claim arising between you and www.lentech.co.uk (excluding claims for injunctive or other equitable relief), the party seeking relief may choose to resolve the dispute cost-effectively through binding non-appearance-based arbitration. The party electing arbitration must initiate such arbitration through an established alternative dispute resolution ("ADR") provider mutually agreed upon by the parties. The ADR provider and the parties must comply with the following rules: (a) the arbitration will be conducted by telephone, online, and/or be solely based on written submissions, the specific manner will be chosen by the party initiating the arbitration; (b) the arbitration will not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties, and (c) if an arbitrator renders an award, the party receiving the award may enter any judgment on the award in any court of competent jurisdiction.
ASSIGNMENT
We shall have the right to assign/transfer this agreement to any third party, including our holding, subsidiaries, affiliates, associates, and group companies, without obtaining any consent from the User.
CONTACT INFORMATION
If you have any questions about these Terms, please contact us at Info@lentech.co.uk.